Read through the list of issues below before getting in touch with us.
If your toilet becomes clogged, use a plunger to fix the problem:
- Flush the toilet just once. Do not flush multiple times or the toilet may overflow.
- Press the plunger over the opening in the bottom of the toilet and pump your plunger vigorously. Lift the plunger to see whether the toilet flushes itself. If nothing happens, repeat the process.
If your toilet isn't flushing when you press the handle, lift the lid on the tank to make sure the chain is properly attached to the backside of the handle.
Drain clogs occur when debris becomes trapped in the pipes. You can often free the debris using a drain cleaning tool. Many hardware stores sell plastic tools like the Zip-it, a snare intended to pull hair out of the pipe. You might also want to put drain skimmers in place to catch debris and prevent the problem from occurring in the future.
If the electricity cuts off in your rental home, first determine whether other homes on your street are impacted. Bad weather or construction sometimes causes temporary power outages.
If your home is the only property without power, locate your circuit breaker. Ensure the switch is in the ON position.
If you continue to have problems, call your utility company for more information.
Locate your home's hot water heater to check the settings on the tank. Some tanks have a vacation mode that can cause outages. If your unit has a pilot light, it may also need to be relit. Only attempt this if there is a button you can press to light the pilot.
After resetting the tank or lighting the pilot, wait at least 20 minutes before testing the system.
Your home's HVAC system is generally controlled by a central thermostat. Locate your thermostat and check that the settings have not been changed accidentally. If your system has a reset button, click this to cycle the HVAC system.
If problems persist, verify that you have electrical power before contacting us.
If you are worried about your personal safety, call 911 for immediate help.
WHAT CONSTITUTES AN EMERGENCY:
Emergency is defined as anything relating to the Premises under the lease that is threatening to life, health, or the Premises.
Fire (please call 911), flood, sewage back-ups, gas odors (call gas company), broken water pipes, tree falling on house, call the emergency phone line 24/7 at 706-621-6070.
If Resident leaves a “non-emergency” message on the Management emergency phone line, Resident agrees to pay a $50 Administrative Fee per occurrence. Emergency phone line is for emergencies only.
WHAT IS NOT CONSIDERED AN EMERGENCY:
A non-emergency is defined as anything relating to the Premises under the lease that is NOT threatening to life, health, or the Premises and can be handled the next business day during normal business hours.
Still having issues? Access the portal now.
Log in Now
Log in to the tenant portal to make a repair request. We'll review your information as quickly as possible and be in touch shortly to resolve the problem.
If you don't have access to the tenant portal, call us and we'll create a new account for you: (706) 395-5053